Final Mile West Delivers Summit Level Service!

Recently our Hayward team delivered a Tempur-Pedic mattress to Alison Levine, a home delivery customer in the San Francisco market.  The team, Marcos Avalos and Miguel Galicia, performed exactly as we would hope all of our teams would, delivering world class service to our customer.  This customer happened to be the Key Note speaker at the recent J.B. Hunt Summit meeting that was held in Lowell.   

As it turned out Ms. Levine had recently purchased a Tempurpedic mattress and as she left the summit got an email that her delivery was ready to schedule. She called and scheduled with the CSC for delivery to her San Francisco home. Upon completion of the delivery, Ms. Levine sent us the below email…

“The delivery went great -- the guys were awesome. I tried to tip them and they refused the cash and said they were not allowed to take tips. Usually people say, "we're not allowed to take tips, so don't tell anyone" -- and they take the money. But these guys refused the money (I mean, no one would have known -- but they still refused it). Gotta appreciate the integrity there!!! …Love JB Hunt!!!”

Alison Levine
Author of NY Times bestseller ON THE EDGE: The Art of High-Impact Leadership.
Featured on 60 Minutes Sports

Every day our delivery teams have the opportunity to make a meaningful impact for our customers.  We’re the last(and sometimes only) face that they see for their purchase.  We can make or break future sales for our partners through our actions.  Our goal every day should be to receive feedback like the note above. Our standard delivery should produce a VIP experience for our customers.