We received the note below from a customer we delivered to out of our Orangeburg, SC LDC. This is a shining example of our service culture and precisely the type of customer service that we want to offer at every delivery. Our delivery team has helped to make this customer a "raving fan".
I am a business owner and have taken delivery at four different homes over my nearly 20 years of marriage. The Whirlpool delivery by your men yesterday is the best we have ever experienced. Yesterday morning we took delivery of our Whirlpool refrigerator, Bill of Lading 04000000016678628, trailer # PLNZ111641 I wanted to express in writing my sincere appreciation for your two men crew led by Aron Mcfadden.
Aron called to let us know he was in the area, then again when he entered our neighborhood. They parked in the cul-de-sac rather than on our long driveway to protect the pavement. They worked in my garage and cleaned up after themselves. They helped me take my door off its hinges, move a chair, painting, and side table. They wore smocked socks so as not to muddy or dampen our floors. When moving the old fridge out it scraped against the wall (due in part because I wrapped the old water line around the back) , Aron was quick to point this out.
I was so amazed at their courtesy, integrity, and effort I went to give them a tip and Aron refused it. He said “we are not permitted to accept tips”.
WOW, you have an incredibly honorable crew and one who is showing excellence and that reflects very well on JB Hunt. Congratulations. I do hope this note is saved in Aron’s file and that he is recognized in some way for his effort, honor, and integrity.
Best -
Steve Attias
ad majorem Dei gloriam—"for the greater glory of God."
843-344-7686
31 Unity Place
Pawleys Island, SC 29585-6188
Aron, thank you for creating another "raving fan!" We appreciate all the hard work you put in day after day.
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