1000 Days Injury Free- Final Mile San Diego

I am proud to report to you that our team in San Diego reached its 1000 days injury free at the end of August. As you all are aware the job these guys perform every day is a difficult one. They navigate various obstacles every day. Some of these are stairs, hills, rough terrain, tight corners and inside stairways. They battle "Dogs and cats and little kids with baseball bats." - Tom Best, AM SDCAX.  They work in wet weather and more often hot and humid weather down in San Diego. They handle power tools and heavy appliances with sharp edges. Wooden pallets and saw dust while drilling. Often they work with less than experienced temp help in stressful situations. I can go on and on but I just want to take this opportunity to recognize this team for not even getting so much as a splinter. In this line of work pulled muscles and hard knocks are a common occurrence. They do a great job looking out for each other.

I can't thank them enough for the fantastic job they do every day! Congrats guys and keep on trucking!

 

 

Another very happy customer. Great job by Aron McFadden!

We received the note below from a customer we delivered to out of our Orangeburg, SC LDC.  This is a shining example of our service culture and precisely the type of customer service that we want to offer at every delivery.  Our delivery team has helped to make this customer a "raving fan".   

I am a business owner and have taken delivery at four different homes over my nearly 20 years of marriage. The Whirlpool delivery by your men yesterday is the best we have ever experienced. Yesterday morning we took delivery of our Whirlpool refrigerator, Bill of Lading 04000000016678628, trailer # PLNZ111641 I wanted to express in writing my sincere appreciation for your two men crew led by Aron Mcfadden.

Aron called to let us know he was in the area, then again when he entered our neighborhood. They parked in the cul-de-sac rather than on our long driveway to protect the pavement. They worked in my garage and cleaned up after themselves. They helped me take my door off its hinges, move a chair, painting, and side table. They wore smocked socks so as not to muddy or dampen our floors. When moving the old fridge out it scraped against the wall (due in part because I wrapped the old water line around the back) , Aron was quick to point this out.

I was so amazed at their courtesy, integrity, and effort I went to give them a tip and Aron refused it. He said “we are not permitted to accept tips”.

WOW, you have an incredibly honorable crew and one who is showing excellence and that reflects very well on JB Hunt. Congratulations. I do hope this note is saved in Aron’s file and that he is recognized in some way for his effort, honor, and integrity.

Best -

Steve Attias
ad majorem Dei gloriam—"for the greater glory of God."
843-344-7686
31 Unity Place
Pawleys Island, SC 29585-6188

A job well done by our Benton Harbor Team!

Please see the note below from Brandon Liechty, Market Manager for Whirlpool.  This is exactly the type of impression we want to leave with our customers. 

 

Jay and Mark,

 

Just wanted to say thank you for your prompt efforts at delivering the appliances for the leasing office at the Morton Project for Rockford Construction . You guys are a major part of Whirlpool's experience with our customers, and I highly appreciate and value that. I talked to Jake (project supervisor) and he said you guys took care of everything flawlessly.

I'm confident in 2015 when we start delivering the appliances for this 110 unit job, that you will execute it very well! 

Thanks again!

Final Driver Appreciation Week Photos. Pompano, FL LDC

Wrapping up a fantastic week in which we were able to show our appreciation of our DIS's hard work and commitment was this Friday's event at our Pompano facility.  Our drivers were treated to a breakfast feast.  While there may only be one week officially honoring driver appreciation, we need to remember to treat our team with the respect and reverence they deserve every day.  Let's make sure that our Driver Dedicated culture is alive and well at all times. 

 



 

More great news from Tempur-Pedic....

 

For the first time in our partnership, Tempur-Pedic is including ALL JB Hunt Final Mile employees in it's Friends and Family Event next month.  The promotion will run from October 20th through November 21st.  This is a great opportunity to get Tempur products for up to 65% off the retail price!  Please click the link below to see a product list. 
Announcing the Tempur-Pedic® Friends & Family Event
This is your chance to get the Tempur-Pedic mattress or adjustable base you’ve been waiting for. During our Friends & Family Event, we’re offering select products at 65% off retail prices while supplies last. For more information, visit our website.
Tempur-Pedic Friends and Family Promotion Link
Event dates
October 20 through November 21
Products available at special pricing
TEMPUR-Cloud mattresses (pre-2014 products)
TEMPUR-Contour mattresses (pre-2014 products)
TEMPUR-Simplicity mattresses
TEMPUR-Ergo Advanced Adjustable Base
TEMPUR-Up Adjustable Foundation
How to order
1.      Decide on the mattress and foundation you're interested in purchasing.
2.      Call Tempur-Pedic® Direct Sales at 800-499-1846 to place your order. They will ask you for the following info:
·        The Tempur Sealy employee that referred you
·        Your contact information and shipping location
·        The item(s) you are interested in purchasing
·        Your payment information (all major credit cards accepted)

Tempur-Pedic Hub of the Month--Shreveport!

Congratulations to Shreveport for being named Tempur-Pedic's Hub of the Month! For August, Shreveport had a delivery survey score of 4.78, a PERFECT 5.0 Scope of Work score, and 0 issues for the month!

Great job Nick, Raymond and Team

 

 

Albany, NY

Pictured below is our Albany, NY Final Mile team.  We've got a very strong, and new group of DIS's as well as a new manager.  Driver Appreciation week has been a great way to get both sides integrated into our culture.

Pittsburgh, PA

Our delivery teams at our PITPAx location celebrated driver appreciation week with bagels, donuts and a box of Joe.  Looks like there is still one DCS decal floating around that we need to update as well.

Day 4--Driver Appreciation

Orlando, FL

Our first picture takes place in one of my favorite places.  While our Orlando RDC may not be Disney World, our DIS's are definitely getting some first class treatment.  The management team had Cracker Barrell catered in to show their appreciation for the groups hard work.

Memphis Driver Appreciation

Memphis, TN LDC group.. enjoying some Krispy Kreme Donuts ( their choice ) and a Visa gift card from their LDC manager Matt Patterson.

On the left of the picture from front to back.

TAYB - Brian Taylor

SIDW77 - Sidney Williams

On the right of the picture from front to back.

ODOJ10 - Joe Odom

STRA1 - Albert Strangfeld

DIXZ1 - Zachary Dixon

Baltimore

Picture of all the snacks provided to our DIS's in Baltimore today for Driver Appreciation Week.  They may not be home made, but they're the next best thing.  There is no doubt that they'll quickly disappear.

 

Driver Appreciation Chantilly style!

Quite the spread provided to our Chantilly, VA DIS team.  The management team provided a buffet style meal from local restaurant Talking Turkey. 

FMFLx Driver Appreciation

Fort Myers supplied the breakfast of champions, Chick-fil-A for their drivers.  I'm not sure how you do Chick-fil-A for breakfast and don't arm the team with chicken biscuits, but it appears as though they were very happy with the burritos.

 

Driver Appreciation Week--Day 3

Benton Harbor, MI

Day 3 has brought us several more examples of our team showing appreciation for our most valuable asset, our drivers.  From biscuits and gravy and gift baskets, to the time honored favorite, Krispy Kreme donuts, our DIS's are getting the royal treatment they deserve this week.

Driver Appreciation week Day 2

GRESCx--LDC710

The driver appreciation breakfast took place at Theo's which is a local diner the drivers enjoy going to. DIS on the left is Demascus Shelton and the DIS on the right is Vailen White. Account manager in polo is Rush Harrision.

INDINx--LDC712

Zach Hill and Douglas Kouskouris distributed $10 subway cards to all their drivers after this mornings safety meeting. We reminded the drivers to take their mandatory 30 minute break and have lunch on us during Day 2 of Driver Appreciation Week. Anthony Zandarski has been with the Solon Team since day one.

Driver Appreciation week is here. Day 1

COLOHx--LDC817
Our team in Columbus started Driver Appreciation week off right by treating the delivery teams to a buffet style breakfast from a local diner. Pictured are 4 of our All Star DIS's. 

Driver Appreciation Week

National Truck Driver Appreciation Week, September 14-20, is when America takes the time to honor all professional truck drivers for their hard work and commitment in tackling one of our economy’s most demanding and important jobs.

During the course of the week our management team has planned a wide variety of activities to show our appreciation for our delivery team's commitment to safety, service and a job well done.

Final Mile's newest Million Mile Driver!

Tony started his career with JB Hunt in October of 2001at the Home Depot Pro account in Milwaukee. He worked for Home Depot Pro for nearly 12 years until the account shut down and he joined Final Mile.  He has been with us ever since. When he isn't working, Tony most of all enjoys spending time with his family. When the weather allows it, he loves spending time on the lake on a boat with his family. He enjoys participating in sports including bowling, going to races of all kinds (he even used to participate in competitive races himself as he used to drag race motorcycles) and playing volleyball.

We are extremely proud to have Tony on the Final Mile team.  He is a shining example of our Safety Culture at work. 

Exceptions Management

Exceptions Management

All orders that flow through our network flow through a similar lifecycle. Ultimately there are 3 components that every order experiences (or should experience).

1.) Order Creation- Order has to be created and received into our systems via some sort of portal.

2.) Order Activity- This is all the things that happens once we receive product. Scheduling, shuttling, labeling, etc.

3.) Order Closure- Order is delivered, refused/cancelled and returned/sold, or lost.

Throughout the process, there are opportunities for orders to get lost along the way. Following along with Pareto Principle, 80% of our issues are going to derive from the 20% of the exceptions. Knowing how to identify these issues and to bring resolve to them will help tremendously in reducing the volume of emails and phone calls you receive along with ultimately improving the customer service your team will deliver.

Mark Pennywitt--Client Manager, Cornerstone

 

National Truck Driver Appreciation week is coming.....How will you show your appreciation?

National Truck Driver Appreciation Week, September 14-20, is when America takes the time to honor all professional truck drivers for their hard work and commitment in tackling one of our economy’s most demanding and important jobs. These 3.2 million professional men and women not only deliver our goods safely, securely and on time, they also keep our highways safe.

Our delivery teams are our most important asset in our company, and the only one that is irreplacable.  We need to do everything in our power to ensure that every one of these important employees understand how we feel about them.  Please work with your OM's and RBM's to put together a plan for this week to recognize your employees.