Appliance Connection--"Save the Sale"

The list of Final Mile personnel that have received (or soon will be receiving) a $10 gift card for being involved with a successful “Save the Sale” for Appliances Connection is near 400 and grows daily!  It's encouraging to have such success with a program like this because “Save the Sale” truly benefits everyone involved!  It may not always seem so when a flawed product is first revealed but the end result can be a fantastic win for all – for the customer, for JB Hunt, and for Appliances Connection.

Some, but not all, of the positive benefits for the customer may include 1) an immediate markdown on a product that can be a significant savings for their purchase, 2) free replacement parts and free repair service for affected areas of the item in question, and 3) extended warranties on the product so that if there are additional issues or issues that cannot be resolved later, the item can be replaced free to the customer.

For JB Hunt, some of the positive benefits of “Save the Sale” include 1) being able to recognize and reward personnel for their involvement and additional effort to save sales on behalf of the customer and our client, 2) not having to handle, move, grade, repackage, prep, and administratively manage return product and reverse logistics and 3) not exposing the LDC to costly damage product claims or loss of revenue due to not attempting to save the sale.

And finally, for our client, Appliances Connection, some of their positive benefits include 1) avoiding the large expense of returning flawed product to their warehouse (and avoiding the additional damage that can occur in that return process), 2) not having to try grade, warehouse, and eventually try to sell flawed product to a second channel sales agent, and 3) not having to create and manage damage claims sent to JB Hunt.

In short, this truly is a very positive program for everyone involved!  Including (and especially) the customer and us!  Once again, thank you to the hundreds who have been involved with a successful “Save the Sale” in the past and thank you to those who work hard to save future sales.  It’s a pleasure to be able to thank and recognize so many people with gift cards on a program that’s a win for everyone involved!